Train Your Team and Transform Your Business
You have invested enormous amounts into your Human Capital Management (HCM) and Workforce Management (WFM) platforms, but are you getting the most out of it? Chances are the answer is no.
When these platforms fail to live up to expectations, it’s rarely a software issue but more of a strategic issue. According to the latest data, 362,000 companies spent $34.3 billion on HCM solutions over the past 12 months, including on platforms like the UKG solutions.
Low user adoption, unused features, and a lack of buy-in are all problems companies face with software. The solution is not to throw out the software but to unlock full system capabilities and boost task efficiency with dedicated UKG training.
Make the most of your UKG investment with expert-led training that bridges the gap between your investment and our promised ROI by scheduling your consultation today.
Common Challenges That Limit Your
UKG System’s ROI
You’re not alone in failing to derive the value you expected from your investment in HCM and WFM solutions.
Approximately half of all IT investments don’t deliver ROI. The reasons aren’t always the same, but they usually go back to not using applications to their fullest potential. Remember, ROI calculations are based on when software is used within the business as intended.
So, what are the most common challenges that limit UKG’s ability to deliver on the ROI you expect?
Low User Adoption
Without proper UKG product training, your software is nothing but an expensive obstacle rather than something that’s driving results.
Inefficient Internal Support
Inaccurate Data
New Hire & Manager Confusion
New hires, managers, and administrators may not have the same knowledge or training – meaning they don’t know how to manage core tasks – leading to errors and frustration.
A Better Approach: From Standard UKG Education to Strategic Enablement
Training and ongoing education upskill your team, ensuring they become the best versions of themselves. Yet companies often don’t provide appropriate training, with 31% of employees saying they received no formal training. Among those employees that did receive training, 57% felt it was ineffective.
One-time training programs to check boxes aren’t the appropriate option, which is why we take a different approach. At Ascend, we deploy what’s known as strategic enablement, which adapts training to your organization and your workflows.
Say goodbye to generic screenshots and instructional videos. Say hello to a learning approach that adapts to you, ensuring the lesson isn’t just delivered but that it sticks.
Building Foundational Knowledge With UKG Training
Naturally, this type of UKG training is aimed at showing you the basics, including:
- What the UKG solution is
- How it works
- Navigation essentials
- Key product features
Training courses that aren’t properly adapted to your organization can leave employees lacking in confidence and self-sufficiency.
Ascend closes that gap between what you learn and how it applies to your unique system configuration and processes.
Helping Your Team Ascend Through Strategic Enablement
Bridging this gap means showing you how to harness the power of UKG to solve complex business processes and problems unique to your data and your people. If your training consists of knowing button clicks and menu options, chances are they can’t apply those same skills to issues like:
- Intricate approval workflows
- Multi-step onboarding
- Complex payroll functions
- Advanced scheduling and time management
These disconnects between the fundamentals and the practical business of turning them into solving specific issues mean inconsistent use, underutilization of the system, and employee resistance.
In practice, our training is:
- Data-Driven Confidence – Guiding your team through tasks to bolster their accuracy and reduce errors.
- Process–Focused Education – We don’t focus on the theory but on sessions built around use cases relevant to your business. No two Ascend clients will ever receive the exact same training program because no two companies are exactly the same.
- Workforce Empowerment – We aim to empower your workforce, demonstrating the value of your platform and giving them the confidence to use it not just to help your business but to help them.
We leverage our deep consulting insights to get results. And the crux of our approach is UKG learning through leveraging your processes, your data, and your people. That’s the Ascend Difference in action.
Custom UKG Training Programs Designed for Your Team
More than 85% of firms use custom software to improve how they do business, so doesn’t it make sense that training should also be customized?
Our UKG training programs aren’t one-size-fits-all but a customized experience based on your needs and overarching strategy. Here’s how we build and deliver content that gives your team the proficiency to maximize the value of UKG’s solutions.
Tailored Learning Paths for Every User Role
Whether it’s for payroll clerks or system administrators, we’ll devise custom learning journeys based on their role. This makes the training they receive relevant to what they do every day. Instead of extraneous or unrelated materials, users receive role-specific instruction that allows them to start deploying and benefiting from UKG software fast.
Flexible Training Methodologies
Every employee is an individual, meaning they’ll gain value through different learning formats.
One study found that 70% of employees like online courses, 32% said they want to learn with others, while 31% said they want control over how they learn. Companies often don’t adapt to these wants by building flexibility into their training approaches, but at Ascend, we provide multiple delivery options to suit your organization and your users.
Our delivery options include:
- Instructor-Led Training (ILT & TTT) – Get virtual and on-site UKG sessions with an expert. Additionally, we provide Train-the-Trainer programs, which impart the skills needed to create champions within your organization to pass knowledge on to new hires and provide ongoing support.
- Remote & Self–Paced Learning – Give your team control through online classes and online courses that allow your team members to learn at their own “just right” cadence.
- Blended Learning – Provide employees with self-paced modules that blend different formats to enhance retention, provide flexibility, and make training a convenience, not a hassle.
Engagement is everything, and that’s why our training methodologies have been crafted to accommodate different learning styles and preferences.
Tangible Training Resources Built for You
Some of the training resources we provide include:
- Job Aids – Custom documents offer quick references tailored to your workflows and systems to take the pressure off your HR and payroll teams.
- User Guides – Step-by-step manuals for team members to start implementing the skills they’ve learned.
- Interactive Simulations & Videos – Our SCORM-compatible videos present real-world scenarios within a safe environment for your team to practice, make mistakes, and learn.
- ILT & TTT Webinars – Team up with experts delivering real-time sessions as part of a two-way learning experience that allows your team to ask questions and receive targeted mentorship.
How We Deliver Results:
Ascend’s Training Methodology
Build confidence and mastery in your new platform through targeted UKG training.
Assess
The Strategic Foundation
Let’s start by getting to know you and how you work. We plug into your organization to understand who you are, who you serve, and the intended impact of your UKG solution.
Through stakeholder discussions, security role analysis, and workflow reviews, we gain insights into your team’s functions and learning needs. This diagnostics phase allows us to tailor training to your actual workflows, maximizing value and de-risking your UKG project from day one.
Based on this assessment, we build the skeleton of your comprehensive training plan, transforming strategy into your custom blueprint and designing a roadmap that incorporates clear objectives, resources (internal/external), and optimized delivery formats.
Architect
Designing Your Learning Content
With custom training blueprint in hand, this phase focuses on meticulous instructional design and content development, centered on creating effective and engaging learning experiences for your users.
We craft dynamic modules and tailored resources, including Job Aids and User Guides, specifically designed for different user groups and roles. This ensures all content is optimized for effective delivery and comprehension, providing transparency and aligning expectations before training begins.
Our goal is to build clear, accessible materials that empower your team to acquire the knowledge and skills they need to succeed, leading to confident UKG adoption and measurable outcomes that support organizational goals.
Activate
Flexible Training & Go-Live Support
Bring your plans to life – this is where the training truly begins.
Our team steps into action to deliver UKG training according to your needs, meeting your team where they are and providing learning reinforcement to bolster user adoption.
Crucially, your go-live day is not the end of our role. We provide continuous go-live support, consisting of an ongoing partnership with services like dedicated support inboxes and access to UKG consultants when you need them.
Training is only the beginning. Our long-term partnerships guarantee the smooth, confident transitions your workforce needs to make the most of your UKG environment.
Unparalleled Expertise in the UKG Ecosystem
At Ascend, we pride ourselves on bringing next-level expertise and experience into the UKG community. When your team partners with ours, you are working with:
- The 2024 UKG Partner of the Year
- 130+ Certified UKG Consultants
- Experts in UKG Pro and UKG Ready
- 10 x Great Place to Work Certified
- 7 x UKG Partner Award Winner
- 250+ positive reviews on Raven Intelligence
Our UKG training is designed to be a change-maker within our clients’ organizations. Bring a leading Ascend UKG consultant into the fold and initiate the leveling-up process today.
Want to learn more? View our customer success stories to see how other companies have already benefited from working with us.
Ready to Maximize Your UKG ROI?
Your team doesn’t have to go it alone. It’s time to own your UKG investment with a tailored training program that drives real results. At Ascend, we understand the lost productivity caused by attempting to manage your own UKG journey.
Our UKG Training Services optimize your team’s confidence and proficiency with UKG, for a productivity investment that will elevate your business to new heights.
Take advantage of our customized training blueprints, and let’s get UKG working even better for you. Schedule your free training consultation today!