The Ultimate in UKG Pro Suite Services
Leverage Expertise from a UKG Partner You Trust
Unlock UKG Pro with the help of dedicated experts who will optimize your system and keep you on the cutting edge. HRMS offers timely UKG Pro customer assistance based on years of experience, execution, and responsive service.
CLient-Side service Offerings
Worried your UKG system won’t get up & running quickly or correctly?
Launch Implementation
Implement your UKG solution right the first time, on time and on budget. Make the most of your initial investment and increase organizational adoption.
Concerned you don’t possess the knowledge or resources to implement your UKG system correctly?
Client-Side
Designed to advise, guide, and support new customers in a successful launch, we bring practitioner-level experience, industry expertise, and a proven implementation approach.
Not fully understanding what is possible in UKG? Underutilizing your system?
Post Live
Your UKG implementation goes beyond go-live. Unlock more value with services that boost usage, optimize your system, and drive workforce adoption.
Looking for ongoing guidance to get the most value out of your UKG Pro investment?
Premier Services
Dedicated resources focus on your post live needs. They’ll be your one-stop shop for all things UKG, helping you continuously improve and maximize user adoption. This ensures you get the most value out of your UKG investment.
Want experienced UKG payroll resources to manage your payroll? Lost your payroll specialist and payroll’s just around the corner?
Managed Pay-Roll
Our certified payroll experts maintain your payroll cycles and schedules, adapt to your organizational needs, offer step-by-step account management, and even bear the burden of payroll administration from start to finish.
New to your organization’s UKG system, or to UKG in general? Reporting have you flustered?
Supplemental Services
If you’ve never used UKG, or you weren’t involved in the UKG implementation until now, Ascend’s supplemental services are here for you. Assess your system’s health, get up to speed on where you’re at, plan where you want to go, further your reporting abilities and more.
UKG Pro Suite Supplemental Services
Health Checks & System Optimization
Assess your UKG environment to identify gaps and areas for improvement, analyze system configurations, and develop a plan to confirm the full utilization of your system.
Integration and Technical Assistance
Reliable experts are available for data conversion and extraction, internal and external system integrations, and other technical services, ensuring you get maximum value out of your UKG Pro Suite.
Discovery and Design Blueprinting Workshop
Our UKG System Analysis and Blueprinting Workshop is intended to identify your desired software design and specific outcomes to meet your company’s objectives.
Custom End-User and Core Team Training
Personalized training for your core team and end-users pre-and post go-live. These tailored training services can be delivered remotely or onsite, and include learning materials and job aids.
BI Reporting & Analytics
Visualize your UKG data in reports and dashboards. Our certified Business Intelligence consultants’ expertise builds outputs that arm your HR and decision-makers with accurate, timely, and powerful insights needed to make informed business decisions.
UKG Talent Interviewing
HRMS offers talent screening services to help evaluate your candidates’ UKG skills and experience, helping you find your next qualified HCM power user or payroll administrator.
We’re the Answer to Your UKG Pro Suite Challenges
You want to focus on getting the most from your UKG solution to support your people management goals and objectives. That’s not always easy to accomplish with daily responsibilities, interruptions, and inevitable emergencies getting in the way. Ascend fills the gaps with the time and talent to maximize your investment, so you can focus on what’s important – your people.
Certified Experts
Our fully trained experts are certified in all UKG Pro® services. By analyzing your current status and what features, functionality, and integrations will boost your current setup, we can provide timely support for all your needs.
A Greater ROI
You’ve invested in UKG Pro to ensure that your company meets ever-changing Human Resources demands. Utilize all the UKG solutions available and save on costs by collaborating with Ascend. We can handle the problems you don’t have time to solve.
Best Practices
If project questions or testing issues arise when streamlining or automating your core processes, Ascend will communicate with your team immediately. Following best practices in payroll, benefits, time tracking, etc., is critical to the success of any organization.
More System Security
Protecting your company and employee data is key to any software implementation. Our trained experts can help set up security roles and access within the UKG Pro Suite, so your team can mitigate risk.
Frequently Asked Questions
Why should we use Ascend to help with our UKG Pro Suite projects?
Ascend can get to your projects quickly, at whatever phase you’re at with your UKG implementation. As an award-winning, certified and exclusive partner with over 600 combined years of UKG experience and over 575 customers, we’ll help you rapidly, thoroughly and successfully complete your UKG projects. We have the expertise and experience to support all aspects of your UKG Pro Suite solution.
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Why should we use Ascend over any other partner?
There are three main reasons why HRMS is your ideal services partner for your UKG implementation needs:
- Deeper UKG Expertise – Our consultants and project managers are more than just UKG certified. They possess a broader and deeper knowledge base honed by real-world experience using and implementing UKG products across various industries. Through collaboration and deep subject matter knowledge, our team ensures a solution perfectly aligned with your specific requirements.
- Faster Time to Engagement and Value – HRMS delivers a quicker path to project initiation and user adoption. We minimize the time between project kickoff and your team leveraging UKG, accelerating your organization’s return on investment.
- Unmatched Responsiveness – With a deep bench of experienced consultants, the HRMS team addresses your needs promptly and efficiently. We are your UKG champions, bridging the gap with clear communication minimizing confusion, ensuring you get the most out of your UKG solution, and seeing results quickly.
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Why should I use Ascend to help me launch UKG?
Launching UKG successfully requires expertise and planning, which your team may not currently have the time, knowledge or resources to devote to your project. As Certified UKG Implementation Partner, Ascend has a team of practiced UKG experts whose sole focus is in successfully deploying the entire UKG Pro Suite.
HRMS offers personalized and focused support to maximize the potential of your UKG solution while minimizing disruption to your team’s normal operations. Throughout your implementation, Ascend works closely with you to understand your needs and configure UKG to your processes and your organization’s objectives. We also educate and train your team as your Launch progresses to ensure a smooth transition and high user adoption at go-live.
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How long does a typical UKG Launch implementation take?
The duration of an implementation varies depending on the size of your organization, the specific UKG Pro Suite products you are implementing, and the complexity of your requirements. Typically, UKG Launch aims to have your solutions up and running within 24 weeks.
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How do we prepare for a UKG Launch implementation?
- Ensure you have a clear understanding of what organizational needs will be impacted, and what business challenges you’ll address in using UKG. These may have changed during your HCM search and evaluation.
- Gather all relevant data from any of your current systems and resources. Evaluate and organize these to aid in a clean transition.
- Assemble your internal implementation team and set clear goals and expectations for the project tasks and responsibilities. The team should include key stakeholders from HR, payroll, IT and other impacted departments.
We also put together a blog titled “10 Recommendations to Prepare For Your HCM Implementation“.
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Who from our side will need to be involved during the Launch implementation process?
- Key Stakeholders- This includes HR and payroll leaders, as well as functional managers from departments impacted by deploying UKG (e.g., time and attendance, benefits, talent management). Their input is crucial for understanding your business needs and configuring the system most effectively.
- IT Staff- IT involvement is essential for system integration, data migration, and ongoing technical support.
- Project Manager or Lead- A dedicated project manager on your team helps facilitate communication, manage decisions, and keep the project on track.
- Executive Sponsor- An executive sponsor provides high-level support, removes hurdles, and ensures the project stays relevant and well-resourced throughout its lifecycle.
By involving these key players from the start, you’ll ensure a smooth implementation that meets your organization’s specific needs.
What kind of support can we expect post-implementation?
After your go-live date, Ascecnd is still there for you with our Post Go-Live, Premier and Managed Payroll services.
Additionally, UKG provides ongoing support through their customer service team. Thought UKG you will have access to online resources, community forums, and periodic updates to ensure optimal use of the system.
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Hear It Straight From Our Clients About Their UKG Implementation Experience
Senior Living Organization Gets a Life-Changing Boost to be Successful in Utilizing the UKG Platform
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