Achieve More with UKG Premier Services
The UKG Suite of Solutions are Powerful and Ascend’s Premier Services take them to the next level.
Your organization deserves more than just a great tool—it deserves a strategy for success. Ascend’s UKG Premier Services unlock the full value of your UKG system by offering expert guidance, hands-on support, and tailored solutions that drive results. As trusted UKG partners, we go beyond implementation, serving as your dedicated resource for ongoing optimization and growth.
With a certified UKG consultant at your side, you’ll have access to personalized UKG help designed to meet the unique needs of your business. From UKG implementation to proactive system monitoring, our team delivers UKG support and UKG consulting services that ensure your system works as hard as you do.
Whether you’re aiming to streamline processes, improve workforce engagement, or optimize your operations, Ascend empowers you with the expertise and tools to achieve your goals. With predictable plans, dedicated support, and strategic insights, our UKG solutions keep your organization ahead of the curve.
Ready to maximize the potential of your UKG system?
Understanding Your UKG Needs
Navigating the UKG Ecosystem
UKG offers a comprehensive suite of solutions that integrate workforce management, human capital management (HCM), and payroll capabilities. The UKG Pro platform delivers advanced HR tools to streamline operations, while UKG Workforce Management offers precise scheduling and time tracking. UKG Ready helps small to mid-sized businesses optimize HR processes. Each platform is powerful on its own, but combined with expert guidance, they become an invaluable asset to your organization.
Common Implementation Hurdles
When implementing a UKG solution, organizations often face challenges such as data migration issues, integrating systems across departments, and navigating the complexities of configuring the system to meet unique business needs. These obstacles can cause delays, operational inefficiencies, and frustration if not managed properly. Without a solid implementation plan, organizations may struggle to fully realize the benefits of their UKG investment.
Identifying Your Key Objectives
To truly maximize your UKG system, it’s essential to define clear objectives. What are your most pressing needs—better payroll accuracy, improved workforce visibility, or more efficient time tracking? Aligning these goals with your UKG solutions allows your team to target specific outcomes while measuring success. With Ascend’s Premier Services, a dedicated UKG consultant works alongside your team to create a tailored roadmap that prioritizes your key objectives and guides your system’s full utilization.
Time and Talent at Your Service
Having the right talent by your side is crucial. With Ascend’s Premier Services, your organization gets more than just UKG support. You’ll have a dedicated UKG consultant who becomes intimately familiar with your system and provides ongoing support. Whether it’s implementing a new feature or troubleshooting a complex issue, your consultant ensures that your UKG system is always performing at its peak—maximizing your investment. From implementation to optimization, Ascend’s services help you take your UKG system to its limits, driving sustainable success at every stage.
Ascend’s Premier Services:
Your Strategic Partner
The Ascend Advantage
As an exclusive UKG partner, Ascend offers more than just industry-leading solutions—we deliver an unmatched partnership built on years of experience, certified expertise, and a genuine commitment to your organization’s success. We don’t just help implement your UKG system; we empower you to leverage its full potential, optimize workflows, and unlock efficiencies across your business. With over 120 certified consultants and deep experience across UKG Pro, UKG Workforce Management, and UKG Ready, Ascend is the strategic partner you can count on for ongoing support and lasting results.
Premier Service Offerings
Ascend’s Premier Services are designed to provide continuous, high-level support at every stage of your UKG journey. We go beyond standard implementation by offering comprehensive assistance that ensures you achieve the full value of your UKG solutions.
Certified Expert-Level UKG Resource
Get direct access to a consultant who is a UKG expert. With in-depth knowledge and hands-on experience, they’ll guide you through system optimization, ensuring it aligns perfectly with your business needs. Maximize your investment and efficiency with expert-level support.
Dedicated and Responsive Point of Contact
Your dedicated UKG consultant will be your trusted advisor, always available to address issues, answer questions, and help you implement system changes. No need to navigate the complexities on your own—Ascend is your dedicated partner. Stay connected and supported with a direct line to your UKG expert.
Continual Best Practice Recommendations
With Ascend’s Premier Services, you’ll benefit from ongoing best practice recommendations tailored to your business’s goals. We proactively monitor your system’s performance and suggest improvements to help you stay ahead.
Ensure your system is always optimized and operating at peak performance.
Ongoing System Optimization Assurance
Your UKG system is not a one-time solution; it’s a continuously evolving tool. We provide ongoing system improvements along with best practices recommendations to ensure it meets your evolving business needs. Keep your system running smoothly and achieve long-term success.
Broad Services for All UKG Solutions
Whether you’re using UKG Pro, UKG Workforce Management, or UKG Ready, Ascend’s Premier Services cover all aspects of your UKG solutions, offering full-service support to ensure seamless integration and maximized usage. Enjoy comprehensive support across all UKG platforms.
Proactively Define and Extend UKG Adoption
Our consultants will help you expand the use of your UKG system throughout your organization, ensuring broader adoption and more effective use of all features. Boost system adoption and engagement with targeted strategies.
New Release Features and Functionality Advisement
Stay ahead with insights into new UKG features and functionality. Ascend keeps you up to date on how new releases can impact your business and deliver strategic advantages. Stay current and leverage new features for business success.
Comprehensive Health & Security Assessments
We conduct in-depth health checks to identify any risks, vulnerabilities, or inefficiencies in your system, ensuring your data and processes remain secure and optimized. Protect your data and ensure seamless, secure operations.
Proactive, Projectable, Predictable
Premier Subscription Rate
With Ascend’s Premier Services, you gain access to a flexible subscription model that fits your budget and needs. This gives you predictable costs while ensuring access to the resources you need. Plan and budget with confidence—know what to expect every month.
Predetermined Block of Hours per Month
Enjoy predictable, measurable support with a fixed block of service hours each month. This ensures that you have ongoing access to UKG help when you need it. Simplify your budgeting with guaranteed monthly hours.
Predictable Ongoing Fees for Budgeting
Our transparent pricing structure means no surprise costs—just straightforward, predictable fees that fit within your budget. Plan ahead with fixed costs and no hidden fees.
Flexible Term Agreements (12, 24 or 36-Month)
Choose the term that suits your business. With flexible agreements, you get ongoing support at a pace that matches your goals and timelines.
Pick the right term to maximize long-term value.
Client Success Stories: Real Results, Real Impact
Hear what our clients have to say about their Ascend’s Premier Services Experience.
Senior Living Organization Gets a Life-Changing Boost to be Successful in Utilizing the UKG Platform
Interested in achieving greater utilization and better engagement with your UKG solution?
Ascend provides premier implementation services tailored to the needs of your business.
Future-Proofing Your Workforce with Ascend
Emerging Trends in HCM
The landscape of workforce management is shifting rapidly, driven by new technologies and evolving employee expectations. From artificial intelligence in HR processes to remote work becoming the new norm, businesses must adapt quickly to stay competitive. For example, automation is helping streamline time tracking, payroll, and scheduling, while data-driven insights are enabling smarter decision-making.
Furthermore, as employee experience takes center stage, organizations are focusing more on personalized, flexible solutions that enhance engagement and productivity. These trends highlight the need for scalable, innovative HCM solutions that not only address today’s challenges but also prepare businesses for the future.
Ascend’s Innovative UKG Services Approach
Ascend is at the forefront of these changes, ready to help you take advantage of these advancements in your UKG solutions. As an exclusive UKG partner, we provide proactive, projectable, and predictable services that ensure your system evolves alongside your business. Whether it’s embracing UKG’s Bryte AI, adapting to changes in compliance regulations, or integrating new UKG features, Ascend’s UKG consultants stay ahead of emerging trends, guiding your organization through each step. Our goal is to keep your workforce management systems not just functional but future-ready, empowering you to scale with confidence.
Actionable Strategies for Staying Ahead
Embrace Automation:
Leverage UKG’s powerful automation tools to reduce manual processes, improve efficiency, and free up your HR team to focus on strategic initiatives.
Enhance Employee Experience:
Use data insights to personalize HR and payroll solutions, providing employees with greater flexibility, faster access to information, and a more seamless experience.
Stay Agile with Continuous Optimization:
With Ascend’s Premier Services, your UKG system is never static. We proactively assess your system’s health, ensure regular updates, and provide actionable recommendations so you can adapt quickly to changing business needs.
Prepare for Compliance Changes:
Stay ahead of regulatory shifts with Ascend’s proactive advisory services, ensuring your UKG system is always in line with the latest requirements.
Take the Next Step with Ascend
Ascend’s Premier Services are designed to help you unlock the full potential of your UKG system, driving efficiency, growth, and success across your organization. With a dedicated UKG consultant by your side, ongoing optimization, and proactive support, we ensure that your UKG solutions deliver measurable results—today and in the future.
Whether you’re looking for improved system optimization, better user adoption or you need expert help navigating new features, Ascend partners with you every step of the way. Don’t just settle for good—take your UKG investment to the next level with Ascend’s tailored services and expertise.
Reach out to us today and see how we can help you achieve more with your UKG system.
Frequently Asked Questions
What exactly is included in Ascend’s Premier Services?
- Strategic Configuration Roadmap
- Staff Augmentation
- System Optimization
- System Health Checks and Audit Assessments (e.g. System Process and Configuration Review, Role and Workflow, etc.)
- Ancillary Module Configuration
- Configure Undeployed Standard Functionality (e.g. Predictive Analytics, Community Broadcast, Employee Relations, Document Acknowledgement, Platform Configurable Fields, etc.)
- BI Reporting, Dashboards and Analytics
- Build and Deploy the Manager and Employee Self Service Experience
- Create and Update 3rd Party Interfaces (e.g. benefit carriers, GL, etc.)
- Review and Establish Security User Roles and Workflows
- Knowledge Transfer, Best Practices and Training
- Tailored development and empowerment of system administrators
- Administrator and End User Training
- New or Replacement Staff Training (e.g. recruiter, payroll admin, HCM admin, etc.)
- Create Training Guides and Process Document
- Application Support from a Dedicated Resource
- Situational Assistance with Merger, Acquisition, Divestitures and Company Transfers
- Data Cleansing (e.g. org level updates, mass changes, job title alignment, etc.)
- And more…
With a predictable subscription model, you also get monthly hours of dedicated support, system updates, and advice on new UKG features.
How do Premier Services differ from standard UKG support?
While standard UKG support is reactive and often limited to troubleshooting issues, Ascend’s Premier Services offer proactive, ongoing support. With a dedicated consultant, you receive personalized recommendations, regular system health checks, continuous optimization, and hands-on guidance to ensure you’re fully utilizing your UKG system’s potential. It’s a more comprehensive, long-term approach to UKG system use and maximizing its value.
What are the different Premier Service subscription options?
Ascend offers flexible subscription options based on your needs. You can choose from 12, 24, or 36-month agreements, ensuring you have ongoing access to the support and services that are most relevant to your organization’s goals. We work with you to find the right fit for your budget and requirements, giving you peace of mind with predictable costs and consistent service.
How many hours of support do I get with a Premier Services subscription?
Each Premier Services subscription includes a predetermined block of service hours per month, based on the plan you choose. This ensures you have guaranteed access to a certified UKG consultant for everything from routine system updates to more complex optimization tasks. You can easily track and manage your usage to get the most out of your monthly allocation.
Can I customize my Premier Services package to fit my specific needs?
Yes! Ascend’s Premier Services are designed with flexibility in mind. We understand that every organization has unique needs, so we work with you to tailor your support package. Whether you need more frequent optimization checks, additional training, or extra hours for a specific project, we can adjust your service plan to best suit your goals.
What is the typical ROI of using Ascend’s Premier Services?
The ROI of Ascend’s Premier Services comes from both immediate and long-term benefits. By optimizing your UKG system, streamlining workflows, creating visibility to workforce data for better decision-making, improving employee engagement, and reducing manual processes, you can drive operational efficiency and lower costs. Our proactive approach ensures your UKG solutions deliver maximum value, helping you achieve measurable improvements across HR, payroll, and people management. Clients typically see increased system adoption, higher productivity, and reduced time spent on troubleshooting and manual tasks.
How does Ascend stay up-to-date on the latest UKG releases and features?
Ascend stays ahead of the curve by maintaining close relationships with UKG and continuously investing in certification training for our consultants. We keep a pulse on all new UKG features, functionality updates, and system enhancements, ensuring our team is always equipped with the latest insights. This allows us to proactively inform you of relevant updates, guide you through new features, and help you take full advantage of any improvements to your UKG system.
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