Human Capital Management (HCM) forms the backbone of any successful organization because your people are ultimately your greatest asset. Unfortunately, managing HR, payroll, time, and talent presents its own set of challenges.
In fact, a survey of 1,000 C-suite executives revealed that 95% believe HR responsibilities are overwhelming. No matter the size of your organization, a significant portion of your operations involves HCM. This is where the UKG Pro solution comes into play. It’s one of the most robust options available for streamlining HCM.
But how can you customize it to fit your unique business needs? In this guide, we’ll explore UKG Pro® and explain how to tailor it to maximize its benefits for your organization.
Launching Your HCM Implementation Plan
UKG Pro empowers organizations to transform how they manage their workforce. However, simply signing on the dotted line isn’t enough. After all, it’s a huge investment that requires careful customization to ensure its features are truly effective for your end users.
Step One: Understand Your Goals
Every company faces unique challenges. Your first task is to identify your pain points and determine where improvements are needed. Here are some common goals you might consider:
- Automating payroll and HR processes
- Transforming core HR functions
- Enhancing recruitment and onboarding
- Strengthening benefits administration and tracking compliance
- Empowering employees with a reliable self-service portal
- Leveraging advanced reporting and analytics to optimize workforce performance
- Tracking and storing all essential data on a single platform
Step Two: Document Your HCM Processes
Surprisingly, many companies lack a clear understanding of their own HCM processes. Before you can begin tailoring and migrating to UKG Pro services, you need thorough process documentation. Key processes to document include:
- People management tasks
- HR administration activities
- Organization-wide tasks, such as performance reviews and surveys
This step involves collaborating with department heads and engaging with those on the front lines to capture the full picture. Essentially, it’s about assessing your current state before making the transition.
Step Three: Identify Useful Add-Ons
From comprehensive background checks to historical assessments, the UKG Pro solution offers a wide range of add-ons tailored to various industries. Not all of these will be relevant to your business, so it’s important to identify the ones that address your specific pain points.
Some examples include:
- Healthcare: The UKG Clinical Scheduling Extensions add-on simplifies appointment scheduling and automates staff assignments to different patients.
- Retail: UKG InTouch DX provides a physical hardware system with a self-service timeclock and facial recognition features to accurately track time and boost employee efficiency.
- Hospitality: UKG Virtual Roster is designed for hotels, resorts, and casinos, aiding in scheduling and roster management.
Additionally, there are cross-industry add-ons like UKG Talk, a team communication tool similar to Slack.
Post Live Services: Maximizing Your UKG Pro® Investment
Reaching the Go-Live stage with your UKG Pro solution is a significant milestone, but it’s just the beginning of your journey. While your initial deployment sets the foundation, many organizations only tap into a fraction of the platform’s capabilities. This is where Post Live Services come into play.
After going live, it’s the perfect time to develop an optimization strategy that ensures you’re getting the most out of your investment. Whether it’s enhancing system utilization, strengthening user adoption, or supporting organizational change, these services are designed to fine-tune your UKG Pro® system and help you fully leverage all the features that may have been overlooked during the initial setup.
Uncovering Untapped Potential: Why Post Live Services Matter
After your UKG Pro® system is live, you might find that certain functionalities were compromised to meet deadlines, or perhaps some areas weren’t fully configured. Maybe your business processes have evolved, but you’ve lacked the time and resources to keep pace, or you’ve acquired a new business with unique requirements.
Post Live Services are crucial for addressing these unfinished tasks and ensuring that your UKG Pro solution keeps evolving with your business. Whether it’s configuring additional functionalities, optimizing current setups, creating process guides, or training new team members on system fundamentals, these services help you adapt and grow, so your platform continuously meets your organizational needs.
Navigating the Unknown: Expert Guidance for Your UKG Pro® Journey
It’s common for teams to feel overwhelmed by the vast possibilities of UKG Pro and unsure where to start. This is where expert guidance can make all the difference. Certified UKG consultants can help you fully map out your UKG journey, ensuring you establish clear priorities and action plans aligned with best practices.
Through a comprehensive Health Assessment, these consultants can identify areas for improvement and uncover unleveraged functionality within your system. They can also provide essential training to your end users on new features, driving higher system adoption and enabling your team to take full advantage of everything UKG Pro has to offer.
Making UKG Pro® Services Work for You
No two companies will utilize UKG Pro in exactly the same way. That’s why it’s crucial to continuously customize and refine the platform so it works for you, not against you. UKG Pro services are designed to adapt to your needs, so having a clear plan for implementation and ongoing adjustments is key.
If you’re ready to maximize your custom UKG Pro solution, contact Ascend today, and let’s get started on tailoring it to meet your unique business needs.
